Welcome to the Etemar Umrah website. We fully understand the importance of privacy and protecting the personal data of our valued clients, and we are committed to providing a transparent and secure service. This privacy policy explains what data we collect, how we use it, and how we protect it when you use our website or contact us to book Umrah services and hotels.
1. Information we collect
To provide the best booking and trip organization service, we may request some personal data from you, which includes but is not limited to:
Personal Information: Full name, ID/passport number (if required for booking), nationality.
Contact Information: Mobile phone number (and WhatsApp number), email address.
Booking Details: Preferred travel dates, number of companions, preferred accommodation type, and any special requirements.
Payment Information: For online payments, bank details are processed through secure, fully encrypted payment gateways and are not stored on our servers.
2. How do we use your information?
We use the data we collect only for the following purposes:
Booking Completion: Booking hotels, transportation, and obtaining the necessary permits for Umrah packages.
Effective Communication: We will contact you via WhatsApp or phone to confirm your booking, send you trip details, or answer your inquiries.
Service Improvement: We will understand our clients’ needs to develop our future packages and offers.
Offers and Promotions: We may send you (with your consent) the latest special offers for Umrah seasons and Ramadan via WhatsApp or email.
3. Sharing data with third parties
At Etamar for Umrah, we are committed to not selling or renting your personal data to any third party. However, we may share the minimum data necessary with our partners solely for the purpose of providing the service, namely:
Hotels in Mecca and Medina: To confirm your room reservations.
Transportation companies: To arrange airport pick-up and drop-off services.
Government agencies: If required by the regulations and laws in force in the Kingdom of Saudi Arabia (such as the Ministry of Hajj and Umrah).
4. Data security
We take all appropriate security and technical measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our website is protected by an SSL certificate to ensure data is encrypted while in transit over the internet.
5. Cookies
Our website may use cookies to improve user experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to refuse cookies if you wish, but please note that this may affect some website functionality.
6. Your rights
You have the right at any time:
Inquire about the data we hold about you.
Request the correction of any inaccurate data.
Request the deletion of your data from our records (unless retaining it is necessary for legal or accounting purposes).
7. Changes to the privacy policy
We may update this policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.
8. Contact us
If you have any questions or concerns about our privacy policy, please feel free to contact us via:
